Live Service Translation

Silent mode (vibrate) must be disabled for you to hear translations, even if you are using headphones.

Ensure the “Listen” button is highlighted in green in the bottom left of the app

Refresh the translations with the button in the top right of the app

Make sure your headphones are properly connected

Speak to a Frontline team member if the issue continues

Translations will start at the beginning of the service, and end at the conclusion of the service.

Ensure you are connected to “NovaChurch” in the CaptionKit app. The N logo will appear, and our handle is @novachurch

Press the refresh button in the top right of the app

If your app still says offline, speak to a member of the Frontline team for assistance

We currently offer translations for 11 languages (Mandarin, Cantonese, Japanese, Hindi, Malay, Spanish, Portuguese, Vietnamise, Korean, Swahili & Arabic).

If your language isn’t avaliable for translation, speak to a Frontline team member or your Nova Family leader, for it to be avaliable on a future week.